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FAQs

Frequently Asked Questions

Subscriptions

What is a recurring subscription?

Is a subscription on a recurring billing period. For example if you ordered a 1 year subscription to Wild Deer magazine the website will automatically resubscribe to the magazine automatically updating your subscription without you having to remember.

Do I have to be on recurring?

No you do not have to be on a recurring subscription you are free to login to your “My Account” and cancel the subscription on recurring at any time.

How do I cancel my recurring subscription?

Login into “My Account” click the “My Subscriptions” link on the right there will be an Actions option to “Cancel” this will stop the subscription at the end of its subscription period ie: if you purchased 1year (6 issues) your subscription will end at the last issue.

Refer to our Subscription Terms

Orders & Payments

Payment

What forms of payment do you accept?

We accept Visa and MasterCard through the website. You can also pay with PayPal or choose to pay by Direct Bank Transfer.

We do not accept cash, cheques or COD (Cash on Delivery) and cannot take orders over the phone or via email.

Is it safe to use my credit card on WildDeer.com.au?

Yes, shopping at Wild Deer is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Wild Deer ever see it. Your credit card information is never fully visible to anyone once your order has been placed or when you store your credit card information in your account.

If you are not comfortable using your credit card online we highly recommend PayPal as a safe payment option for online transactions.

What currency are the items displayed in? How will I be charged?

Items are displayed in Australian Dollars (AUD). Some International customers will have prices displayed in their local currency, but to change the currency you are viewing the website in simply select the location menu in the top right corner of the home page. Currency conversions are a guide only and may not be the exact amount you are charged when ordering.

I think I may have been charged incorrectly. What should I do?

When paying with Credit Card an authorisation will be processed to your card and this amount is then captured to pay for your order. Some banks will display these pending transactions for several days until they eventually expire and disappear from your statement, so please allow 3-5 days to pass before contacting us.

If you can see multiple charges on your card please ensure you haven’t accidentally placed multiple orders, but if this is not the case contact our customer service team and we will be happy to assist you.

International card holders may have conversion fees applied to payments. Please contact your bank for information regarding International purchases.

Orders

I just placed an order, but didn’t receive an email confirming the order. What can I do?

As soon as you complete your order we display your order number on screen and you will be emailed confirmation of your order. As long as you have an order number everything is okay, but if you didn’t receive an email there’s a chance you’ve entered your email address incorrectly or the email has been sent to your junk folder.

If you were logged into an account you can view your order history in the “My Account” section, but for customers using the guest checkout option you might need to contact us and confirm your order was successful.

I just placed an order and I need to cancel it or change something. What can I do?

Once your order is complete itโ€™s instantly sent to our dispatch system to begin picking your items and getting them shipped to you as soon as possible. This leaves a fairly short window in which we can cancel or remove items from your order.

We are unable to swap items on a completed order, but items can be removed prior to shipping providing you contact us before the order begins processing.

If you need to cancel an order, change the shipping address or remove items from your order please contact the Customer Service team as soon as possible. We cannot guarantee it will be possible to reach your order in time, but the faster you contact us the better.

Products SHIPPED FROM SUPPLIER cannot be removed from orders once placed and must be returned for refund if unwanted.

Are all your products in stock?

In the rare case an item has sold out while you completed your order or could not be located, you will be contacted and offered a refunded or if you are happy to wait it will be sent when it arrives and any remaining items will be shipped as soon as possible.

Do I need an account to place an order? How do I create one?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

To speed up any future orders you can create an account which allows you to save your address details and store credit cards securely. Creating an account can be done as you checkout by ticking the “Create an account” option at the end of filling in you details at checkout. You can also create an account at the link below:

ACCOUNT LOGIN PAGE

What do I do if an item is missing from my order?

Our dispatch process requires all items to be scanned and weighed in order for shipment to complete, so your order will be shipped in full. However, there are some exceptions that may explain why you may not have received your full order.

– Items in your order are shipped from a separate warehouse location. You will receive and order confirmation and shipping details in an email which will explain which items this applies to.

– An item you ordered was not available at time of dispatch and has been removed and refunded.

You should receive an email in any of these cases to advise you of the situation, but if you have any questions please contact our customer service team.

Technical Questions

My Account

My Order History Isn’t Showing All My Orders

If you’ve placed an order without logging into your account at any point, these orders will not appear in your history as they are considered a guest checkout session.

My Account – Login or Password Issues

Having trouble remembering that password you created? Trying to reset your password and having no luck? Lets see if we can help…

You can request a new temporary password by selecting the “Forgot Password” option at the “My Account” login screen here – My Account. Once you receive your temporary password please ensure you remove any spaces from the password field as this can result in errors.

If you’re seeing a message advising you don’t have an account with us there may be an explanation. If you’ve used our Guest Checkout option in the past you may be signed up to our email newsletter, but this does not mean you have an account with us. You can create a new account here.

Website & Checkout

I’m receiving error messages while trying to complete my order. What should I do?

In some cases when you experience issues during checkout these errors can be stored in your shopping session. If you’re seeing error messages repeatedly while checking out a quick solution is often to logout of your account and try placing your order in a private browser window without signing into your account. You might also want to try clearing your recent browsing history by pressing CTRL + SHIFT + DELETE for Windows users or by selecting Clear History for Mac users.

If you continue to see issues and cannot complete your order please contact the customer service team for assistance.

I’m not sure my order completed. What can I do?

As soon as your order is complete your order number will be displayed on screen and an email will be sent to you confirming the order. Please ensure you’ve checked for this email before contacting us.

If you were paying with PayPal please ensure you have received an order confirmation from Wild Deer. PayPal sends transactional emails for most events and this may not always mean your order was successful. If you are unsure your order was completed correctly please get in touch with our customer service team.

I’m having issues purchasing through the mobile website. What can I do?

If you run into issues while checking out on our mobile site the fastest option is often to try placing the order through the desktop website on a PC or laptop.

You can also try opening the website in a private or incognito browser tab and see if this helps get around any issues. If you were signed into your account when the issue occurred, please try logging out of your account and placing the order as a guest (without signing in).

If you continue to experience issues please contact our customer service team by submitting a request.

Where are your store locations?

We only have one store and you are in it! www.wilddeer.com.au

Wild Deer provides all your favourite brands under one roof and saves you the hassle of finding a park and battling through the crowds at your local shops. Everything shown on our site is in stock at our warehouse and ready to ship

How do I find sizing information for a product?

Most products will have a SIZE HELP link below the size selection

We try and provide a basic guide for each product category, but as a general rule itโ€™s best to buy your regular size. Fits can vary between brands, but if you usually wear a size 10, go with the 10 if you arenโ€™t sure.

How do I change stored information in my account?

Once you’ve signed into your account you can select the My Account link at the top of any page. From here you can set up your default address, as well as editing name, email and addresses stored.

Promos

How do I use a promo code?

Free item and discount offers require a promo code to be entered before completing your order.

To use a promo code just follow the steps below:

  1. Enter your promo code in the bottom of your cart in the Promo Code field and press Apply
  2. Providing your order meets the terms of the offer the discount or free item will appear and be reflected in the order total.
  3. Continue through the checkout and complete your order!

Each promotion has its own terms and conditions, but please note we only allow one promo code per order.

If you are having issues with a promotion, please contact customer service as promotional offers cannot be applied once your order is complete.

Newsletter Signup/Unsubscribe

Sign up to the Wild Deer Newsletter & you’ll be the first to find out about the latest arrivals, new trends & exciting promotions. Find the signup link in the Stories section!

If you’ve had enough of our emails or just want to change the frequency or type of emails you receive simply scroll to the bottom of any email we send you and select UPDATE DETAILS or UNSUBSCRIBE. You can also contact our customer service team to unsubscribe.